core banking tips 3

access tips

migration is over. cbs is up and running but you fail to access

the system. you click an icon and wait but nothing happens.

cbs is an application program running on internet explorer.

if the access problem is seen on all nodes probably it is due to

indequate bandwidth or or problems at the database centre.

we can do litlle other than posting the problem on remedy. remedy

is a website address on which you can make entries which

will be read by the head office team. they will address your problem

and post the action taken. you can login into remedy to see the status.

remedy can be accessed from any node . just type its url in the address bar

of the internet explorer. to use it again keep a shortcut on the desktop by

going file and clicking send. user id is TVM....(dpcode) for

trivandrum circle branches. default pass word is CANARA.

if the access is problem is seen only in some nodes try the settings of internet

explorer. click tools / internet options / security /trusted sites / custom level .

ensure that use popup blocker is disabled , software channel permissions is

low safety . most other options are enabled but compare with the settings in a

working node before changing the options.

at the trusted sites you can click on sites and add the current site. ( it would

have been aded already but nothing wrong in adding again) .

please also go to file and see that work offline is not ticked.

the measures suggested above are emergency steps to get the system going.

the correct way is to get the settings checked by an expert. cbs team can access

your node using the program called vnc. ( get the program installed in your nodes.)

cbs team needs to know the address of your node for remote access. to know the

address just keep your mouse pointer on the vnc icon at the right bottom of your

desktop.

so what we are saying is

if you face access problem in all your nodes report the

problem and seek remedy.

if the problem is only in some nodes check up the settings